Shipping policy

Thank you for shopping with us! We are committed to delivering your orders safely, quickly, and reliably across Pakistan. Please read our shipping policy below to understand how we process and ship your orders.

1. Shipping Partner

We proudly partner with PostEx as our primary courier and logistics provider to ensure secure and efficient Cash on Delivery (COD) and prepaid deliveries nationwide.

2. Delivery Coverage

We deliver all across Pakistan. No matter where you are located, our shipping partner ensures your parcel reaches your doorstep.

3. Shipping Charges

  • Standard Delivery: We charge a flat shipping rate across Pakistan, which will be calculated and displayed at checkout before you complete your order.

  • Free Shipping: We may offer free shipping promotions from time to time. Keep an eye on our website banners for active deals!

4. Order Processing & Delivery Time

  • Processing Time: Orders are typically processed and handed over to PostEx within 1 to 2 business days.

  • Transit Time: Once dispatched, standard delivery across Pakistan usually takes 2 to 5 working days, depending on your destination city.

  • Please note that delivery times may slightly increase during peak sale seasons, holidays, or unforeseen weather conditions.

5. Order Tracking

Once your order is dispatched from our warehouse, you will receive an SMS and tracking details from PostEx. You can easily track the live status of your parcel on the PostEx tracking portal using your tracking number.

6. Cash on Delivery (COD) & Verification

  • For Cash on Delivery orders, please ensure someone is available at the provided shipping address to receive the parcel and make the cash payment to the PostEx delivery rider.

  • Our courier partner may call you prior to delivery to confirm your availability. Please ensure your provided phone number is active.

7. Failed Deliveries

If the PostEx delivery rider is unable to reach you after multiple attempts or if the provided address is incorrect, the parcel will be marked as undelivered and returned to us. If you face any issues regarding delivery attempts, please contact our support team immediately.

Contact Us

If you have any questions or concerns about your shipment, feel free to reach out to us:

  • Email: nayaabscents@gmail.com